Privacy Policy

Updated at May 27, 2022

Important information about your privacy

ProFactor (‘we’, ‘our’, or ‘us’) is committed to protecting your privacy. To allow us to provide and offer our products and services to you, we collect and use information and disclose information to third parties. We understand your privacy and security concerns regarding this information.

This privacy policy explains how your personal information is collected, used, and disclosed by ProFactor.

This privacy policy applies to our website, and its associated subdomains (collectively, our ‘website’). By accessing or using our website, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this privacy policy. If you do not agree to this privacy policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this privacy policy will mean that you accept those changes.

This policy describes:

  • what personal information we collect about you
  • how we obtain your personal information
  • on what basis we use your personal information
  • how we use your personal information
  • we use cookies on our website
  • who we share your personal information with
  • could your information be transferred to other countries
  • when does we use customer information from third parties
  • how long we keep your personal information
  • how do we protect your personal information
  • your rights regarding your personal information
  • links to other websites and third-party services
  • changes to this privacy policy

ProFactor refers to FC ProFactor Limited, its subsidiaries and other partnerships, corporations, undertakings and entities which are authorised to practice using the name ‘ProFactor’ and/or ‘Concord’. See ‘Contacting us’ below for more information on the entity that control and process personal data in ProFactor.

We provide debt evaluation and debt purchasing services which may include (without limitation) automatic evaluation, expert analytics, legal evaluation, selling overdue receivables, etc. We may provide evaluation the probability of repayment of overdue receivables/corporate debt, evaluating the company's financial stability, assessing the risks of non-payment of debt, a debt repayment predictability assessment (economic and/or legal predictability), legal actions to return funds to circulation, evaluating the possibility of selling overdue receivables as well as selling overdue receivables and other debt related services.


WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?

We may collect personal information from you in the course of our business, including through your use of our website, when you contact or request information from us, when you engage our debt evaluation and/or debt purchasing or other services or as a result of your relationship with one or more of our staff and clients, as well as when you visit our website, register on our website, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

The personal information that we process includes:

  • Basic information, such as your name (including surname, name prefix or title), the company you work for, your title or position and (optional) your relationship to a person

  • Contact information, such as your email address, phone number(s) and (optional) postal address

  • Financial information, such as payment-related information, debt amount, debtor name

  • Technical information, such as information from your visits to our website or in relation to materials and communications we send to you electronically

  • Information you provide to us for the purposes of attending meetings and events, including access and dietary requirements

  • Identification and background information provided by you or collected as part of our business acceptance processes

  • Personal information provided to us by or on behalf of our clients or generated by us in the course or providing services to them, which may include special categories of data

  • Any other information relating to you which you may provide to us


HOW WE OBTAIN YOUR PERSONAL INFORMATION?

  • We collect information from you as part of our business acceptance processes and about you and others as necessary in the course of debt evaluation and/or debt purchasing or other our services

  • We collect your personal information while monitoring our technology tools and services, including our websites and email communications sent to and from ProFactor

  • We gather information about you when you provide it to us, or interact with us directly, for instance engaging with our staff

  • We may collect or receive information about you from other sources, such as keeping the contact details we already hold for you accurate and up to date using publically available sources


ON WHAT BASIS WE USE YOUR PERSONAL INFORMATION?

We use your personal information on the following basis:

  • To perform a contract, such as engaging with an individual to provide debt evaluation and/or debt purchasing or other services

  • For the establishment, exercise or defence of legal claims or proceedings

  • To comply with legal and regulatory obligations

  • For legitimate business purposes. Please see ‘How we use your personal information’ and ‘We use Cookies on our website’ for more detail


HOW WE USE YOUR PERSONAL INFORMATION?

ProFactor collects and processes personal information about you in a number of ways, including through your use of our website and in the provision of services by us. We use that information:

  • To provide and improve this website, including auditing and monitoring its use

  • To provide and improve our services to you and to our clients, including handling the personal information of others on behalf of our clients as well as to process transactions

  • To provide information requested by you

  • To promote our services, including sending evaluation / legal / purchasing updates, publications and details of events

  • To manage and administer our relationship with you and our clients

  • To fulfil our legal, regulatory and risk management obligations, including establishing, exercising or defending legal claims

  • For the purposes of recruitment

Marketing and other emails
To ensure that we provide content that is of interest, we may use technology in our marketing emails and on our website that logs whether you click on the links in our emails and, if you follow a link to our website, the time and date you access our website and how long you spend on the website. We may use this information to determine what future marketing is likely to be of interest to you. If you would prefer that we don't record this information, please contact us at info@profactor.uk.com.

We will log your response to our marketing emails and may use this to determine what future marketing is likely to be of interest to you and what future marketing we send you. For example, if you accept an invitation to a seminar, we will record this and may send you marketing emails relevant to that seminar and the topics it covers in the future.

We may also use a relationship management tool, where permitted by applicable local law, to assess the strength of the relationship between individuals in ProFactor and our clients or potential clients based on the frequency of email contact between them. We use that information in order to assess, analyse and improve the services that we provide.

If you receive marketing communications from us and no longer wish to do so, you may unsubscribe at any time by sending an email to info@profactor.uk.com.

Meetings, events and seminars
We will collect and process personal information about you in relation to your attendance at our offices or at an event or seminar organised by ProFactor or its business partners. We will only process and use special categories of personal information about your dietary or access requirements in order to cater for your needs and to meet any other legal or regulatory obligations we may have. We may share your information with IT and other service providers or business partners involved in organising or hosting the relevant event.

Legal and other services
We collect, create, hold and use personal information in the course of and in connection with the services we provide to our clients. We will process identification and background information as part of our business acceptance, finance, administration and marketing processes, including anti-money laundering, conflict, reputational and financial checks. We will also process personal information provided to us by or on behalf of our clients for the purposes of the work we do for them. The information may be disclosed to third parties to the extent reasonably necessary in connection with that work. Please also see ‘Who we share your personal information with’ and ‘Which countries we transfer your personal information to’ below.


WE USE COOKIES ON OUR WEBSITE

This Website uses cookies to improve the user experience and ensure that it is functioning effectively.

What is a cookie?
A cookie is a small text file placed on your device by the websites that you visit. Cookies are then sent back to the website on each subsequent visit, or to another webpage that recognizes that cookie.

Cookies are used in order to make the website work, or to work more efficiently, as well as to provide information to the owners of the website. Such information may be used to provide a more personalized and responsive service. Cookies may be either first party cookies set directly by us to your device, or third-party cookies set by a third-party provider on our behalf. Whenever you use this Website, information may be collected through the use of cookies and other similar technologies (e.g., web beacons, tags, scripts, local storage).

Cookies we may use and why
When we use cookies on our Website, we may classify them into any one of the following categories:

  • ‘Strictly Necessary’ cookies are necessary for our website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms;

  • ‘Analytics and Performance’ cookies allow us to track analytics by counting visits and traffic sources so we can measure and improve the performance of our website. They may be set by us or by third party providers (e.g., Tilda, Google) to help us to know which pages or videos are the most and least popular and see how visitors move around our website;

  • ‘Functional’ cookies enable the website to provide enhanced functionality and personalization based on your interaction with our website. They may be set by us or by third party providers, such as Adobe, whose services we may add to our pages, or Tilda, whose services and products built our website on;

  • ‘Advertising and Targeting’ cookies may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites;

  • ‘Social Media’ cookies are set by social media services (e.g., Twitter, LinkedIn) that we may add to the website to enable you to share our content with your friends and networks. These cookies are capable of tracking your browser across other websites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.

How long will cookies remain on my device?
The length of time cookies will stay on your device will depend on whether it is a ‘persistent’ or ‘session’ cookie. A persistent cookie will be stored by a web browser and will remain valid until its set expiration date, unless deleted by you before the expiration date. A session cookie, on the other hand, will expire at the end of your web session when the web browser is closed.

How can you control cookies?
You can control and manage cookies in various ways. Please keep in mind, removing or disabling cookies may impact your user experience and parts of this website may no longer be fully functional.

Where cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website.

You may also be able to change your browser settings to manage and control cookies. You can find detailed information on how to do so at http://www.aboutcookies.org/.

Any consent to accept or to decline cookies is limited to the site for which this Privacy Policy is posted and not to other sites or any other pages, which may be hyperlinked to our website.

Email communications
We may also use tracking technologies to determine whether you have read, clicked on, or forwarded certain email communications we send to you so that we can make our communications more helpful and interesting. If you do not wish us to confirm whether you have opened, clicked on or forwarded our communications, you will need to unsubscribe, as it is not possible for us to send these emails without tracking enabled. Registered subscribers can update their communication preferences at any time by contacting us at info@profactor.uk.com, or you can unsubscribe following the instructions in the individual email communications you receive from us.


WHO WE SHARE YOUR PERSONAL INFORMATION WITH?

We have few offices in deferent countries and any information that you provide to us may be shared with and processed by any entity in the network of ProFactor and our associated firms.

We may share your personal information with certain trusted third parties in accordance with contractual arrangements in place with them, including:

  • Our professional advisers, experts, counsels, lawyers, economists, financier and auditors

  • Suppliers to whom we outsource certain support services such as word processing, translation, photocopying and document review

  • Our current and future affiliated companies and business partners

  • IT service providers to ProFactor

  • Third parties engaged in the course of the services we provide to clients and with their prior consent, including investors, purchasers, AI/IT service providers and case management services

  • Third parties involved in hosting or organising events or seminars

Where necessary, or for the reasons set out in this policy, personal information may also be shared with regulatory authorities, courts, tribunals, government agencies and law enforcement agencies. While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this unless we are legally restricted from doing so. We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

We may disclose information (including personal information) about you to our corporate affiliates. For purposes of this privacy policy, ‘corporate affiliate’ means any person or entity which directly or indirectly controls, is controlled by or is under common control with ProFactor, whether by ownership or otherwise. Any information relating to you that we provide to our corporate affiliates will be treated by those corporate affiliates in accordance with the terms of this privacy policy.

If in the future we re-organise or transfer all or part of our business, we may need to transfer your information to new ProFactor entities or to third parties through which the business of ProFactor will be carried out. We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of ProFactor or any of its corporate affiliates (as defined herein), or that portion of ProFactor or any of its corporate affiliates to which our website and/or our service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this privacy policy.

ProFactor may use social media sites such as Twitter or others. If you use such services, you should review their privacy policy for more information on how they deal with your personal information.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website in a shared location, and type of the device used to visit the website. They may aggregate information about our advertising and what you see on the website and then provide auditing, research and reporting for us and our advertisers.

We do not sell, rent or otherwise make personal information commercially available to any third party, except with your prior permission.


COULD YOUR INFORMATION BE TRANSFERRED TO OTHER COUNTRIES?

ProFactor is incorporated in United Kingdom. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

In order to provide our services, we may need to transfer your personal information to locations outside the jurisdiction in which you provide it or where you are viewing this website for the purposes set out in this privacy policy. This may entail a transfer of your information from a location within the European Economic Area (the “EEA”) to outside the EEA, or from outside the EEA to a location within the EEA. Please see ‘Who we share your personal information with’ for more detail on how the information may be shared with ProFactor offices and third-party service providers.

The level of information protection in countries outside the EEA may be less than that offered within the EEA. Where this is the case, we will implement appropriate measures to ensure that your personal information remains protected and secure in accordance with applicable data protection laws. EU standard contractual clauses are in place between all ProFactor entities that share and process personal data. Where our third-party service providers process personal data outside the EEA in the course of providing services to us, our written agreement with them will include appropriate measures, usually standard contractual clauses.


WHEN DOES WE USE CUSTOMER INFORMATION FROM THIRD PARTIES?

We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a ProFactor customer, we receive information from a third party that provides automated fraud detection services to ProFactor. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

ProFactor will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.


HOW LONG WE KEEP YOUR PERSONAL INFORMATION?

We keep your information only so long as we need it to provide ProFactor to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.


HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to ProFactor or guarantee that your information on our service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our privacy policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.

What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their personal data.

The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:
  • Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
  • Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose.

Organizations must specify why they need the personal data when they collect it.
  • Personal data should be held no longer than necessary to fulfil its purpose.
  • People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.

Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At ProFactor we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.

Individual Data Subject's Rights - Data Access, Portability and Deletion
We are committed to helping our customers meet the data subject rights requirements of GDPR. ProFactor processes or stores all personal data in fully vetted, DPA compliant vendors.

We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We've been set up as self-service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.


YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

The European Union’s General Data Protection Regulation and other applicable data protection laws provide certain rights for data subjects.

You are entitled to request details of the information we hold about you and how we process it. You may also have a right in accordance with applicable data protection law to have it rectified or deleted, to restrict our processing of that information, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to another organisation. You may also have the right to lodge a complaint in relation to ProFactor’s processing of your personal information with a local supervisory authority.

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above (see ‘How we use your personal information’) or that you may not be able to make use of the services and products offered by us. Please note that even after you have chosen to withdraw your consent we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.

We must ensure that your personal information is accurate and up to date. Therefore, please advise us of any changes to your information by email to info@profactor.uk.com.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

Personnel
If you are a ProFactor worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.

You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you.
Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.


LINKS TO OTHER WEBSITES AND THIRD-PARTY SERVICES

This privacy policy applies only to our website as well as our service. The website may contain links to other websites not operated or controlled by ProFactor. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from our website to another website, our privacy policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("third-party services").

You acknowledge and agree that ProFactor shall not be responsible for any third-party services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. ProFactor does not assume and shall not have any liability or responsibility to you or any other person or entity for any third-party services.

Third-party services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.


CHANGES TO THIS PRIVACY POLICY

We may modify or amend this privacy policy from time to time at our discretion. When we make changes to this notice, we will amend the revision date at the top of this page, and such modified or amended our Privacy Policy shall be effective as to you and your information as of that revision date.

We encourage you to periodically review this Privacy Policy to be informed about how we are using personal data.


CONTACTING US

There are a number of entities through which ProFactor provides debt evaluation and/or debt purchasing services. Depending on the location where evaluation and/or purchasing are provided, another undertaking or entity in the ProFactor group may be the data controller in relation to your personal data.

If you need further information or have any questions or complaints about our privacy policy or practices, please contact:

FC ProFactor Limited
Church Farm, Shipmeadow, Beccles, NR348HJ, UK

+44 (203) 807-95-25

info@profactor.uk.com